FAQ - My Account

Confirm your profile is complete by clicking "edit profile" on your home page.
Complete the "Profile Surveys" to increase your chances of being selected for surveys.
Stay ACTIVE by participating in our latest surveys, polls and chats and getting rewards.
Give honest and considered answers in surveys.
Have fun! We're glad you're a member of Goodsurv!

To confirm your email address, simply click on the confirmation link in the email that you received from us when you signed up. To change your email address or reconfirm it, simply click "edit profile" on your home page and go to the "Email Address & Mobile" section.

Please click here and we will then email instructions to reset your password.

You can update your details at any time by logging into your account and clicking "edit profile" and by recompleting the profile surveys.

Your personal details will only be used for market research purposes. Goodsurv does not conduct any marketing activities and will not sell your information to third parties. All of our surveys are for genuine market research purposes only. Your details will never be passed to third parties without your express permission.
Please view our Privacy Policy to learn more about how we process your personal data in accordance with the Data Protection Act 1998.

The information you provide to Goodsurv in your profile allows us to ensure you only receive the most relevant surveys. For this reason, you should ensure that your profile details are always up to date.

No. As per our terms and conditions you are only permitted to operate one account otherwise you may be invited to the same survey more than once giving us duplicate survey data.

You must be at least 14 years old to join Goodsurv.

Yes. As stated in our terms and conditions you must be an Australian resident to become a member of Goodsurv.

Each time you complete a study you earn a reward. Compensation for surveys will depend on the length and level required by each survey. Compensation for the survey is stated at the beginning of each survey so you will know what you will earn if you qualify and complete each survey.

All of our surveys are based on the requirements that our clients have for targeting of their surveys. In many cases this is out of our control. We aim to spread the number of surveys across as many members as possible relative to these targeting requirements. The best way to ensure you get invited to participate in more surveys is to have all of your profile sections completed, and be sure to update them regularly when they change.

To retain your rewards, you must remain an active member of our site in some way (try to take a survey, redeem rewards, update profile information or just login) within a twelve month period. If you do not participate in some way, Goodsurv reserves the right to reset your balance to zero.

You will receive invitations to take surveys based on the information you have provided. There is a limit to the number of surveys you can complete in a month to avoid the 'professional survey taker' issue which our clients are very concerned about.

You can unsubscribe by logging into your Goodsurv account and clicking "edit profile" on your home page and navigating to the "Close My Account" section. Alternatively, you can unsubscribe by emailing [email protected]